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Terms and Conditions

Last Updated: December 2024

1. Agreement to Terms

By accessing and using Honest Heart Food services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

Honest Heart Food provides organic meal delivery services, including weekly meal plans, nutritional consultation, and related services.

3. Subscription and Payment

Our services are provided on a subscription basis. Payment is due in advance for each delivery period. We accept major credit cards and electronic payments.

4. Delivery Terms

We deliver fresh meals weekly to your specified address. Delivery times may vary based on location and weather conditions. We are not responsible for spoilage due to failure to receive deliveries promptly.

5. Cancellation Policy

You may cancel your subscription at any time with 48 hours notice before your next scheduled delivery. Refunds for unused portions will be processed within 5-7 business days.

6. Food Safety and Allergies

While we take great care in meal preparation, customers with severe allergies should exercise caution. Please inform us of any dietary restrictions or allergies when ordering.

7. Limitation of Liability

Honest Heart Food's liability is limited to the cost of the meals provided. We are not liable for any indirect, incidental, or consequential damages.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately.

10. Contact Information

For questions about these terms, contact us at [email protected] or +1 (503) 555-0187.

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Privacy Policy

Last Updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This includes:

• Personal identifiers (name, email, phone number)
• Delivery address and payment information
• Dietary preferences and restrictions
• Communication preferences

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer service and support
• Send you important updates about your account and orders
• Improve our services and develop new features
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request data portability

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website.

10. Contact Us

If you have questions about this privacy policy, please contact us at [email protected] or +1 (503) 555-0187.

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Cookie Policy

Last Updated: December 2024

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance.

Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences and settings.

Cookie Consent Management

You can manage your cookie preferences at any time by:

• Using our cookie consent banner when you first visit
• Adjusting your browser settings
• Contacting us directly

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies and recommend reviewing the privacy policies of these third parties.

Cookie Retention

Cookies are retained for different periods depending on their purpose:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain for a set period (typically 1-2 years)
• Essential cookies: Remain as long as necessary for site functionality

Your Choices

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

Contact Information

If you have questions about our use of cookies, please contact us at [email protected].

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DMCA Policy

Last Updated: December 2024

Digital Millennium Copyright Act Notice

Honest Heart Food respects the intellectual property rights of others and expects our users to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), we will respond to notices of alleged copyright infringement that comply with the DMCA and other applicable laws.

Copyright Infringement Claims

If you believe that your copyrighted work has been copied and is accessible on our website in a way that constitutes copyright infringement, please provide our DMCA agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing and information sufficient to locate the material
• Your contact information (address, telephone number, and email address)
• A statement that you have a good faith belief that use of the material is not authorized by the copyright owner
• A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner

DMCA Agent Contact Information

DMCA Agent: Legal Department
Email: [email protected]
Address: 1247 Oak Street, Portland, OR 97205, USA
Phone: +1 (503) 555-0187

Counter-Notification

If you believe that material you posted was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification by providing our DMCA agent with the following information:

• Your physical or electronic signature
• Identification of the material that has been removed and the location where it appeared before removal
• A statement under penalty of perjury that you have a good faith belief that the material was removed by mistake or misidentification
• Your name, address, telephone number, and email address
• A statement that you consent to the jurisdiction of the federal court in Oregon and that you will accept service of process from the person who provided the original DMCA notification

Repeat Infringer Policy

We reserve the right to terminate user accounts that are found to be repeat infringers of copyrighted material.

False Claims

Please note that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material is infringing or was removed by mistake may be subject to liability.

Response Time

We will respond to valid DMCA notices within 24-48 hours of receipt. Upon receipt of a valid counter-notification, we may restore the removed content within 10-14 business days unless the copyright owner files a court action.

Contact Us

For questions about this DMCA policy, please contact our legal department at [email protected].

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GDPR Compliance Information

Last Updated: December 2024

General Data Protection Regulation (GDPR) Compliance

Honest Heart Food is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) for all our European Union customers and visitors.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you explicitly agree to our processing activities
• Contract: To fulfill our contractual obligations for meal delivery services
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with applicable laws and regulations

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Information

You have the right to be informed about how we collect and use your personal data.

Right of Access

You can request access to your personal data and receive a copy of the data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure (Right to be Forgotten)

You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You can request limitation of processing your personal data in specific situations.

Right to Data Portability

You can request transfer of your data to another service provider in a machine-readable format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have rights regarding automated decision-making and profiling activities.

Data Protection Officer

Our Data Protection Officer can be contacted at:

Email: [email protected]
Address: Data Protection Officer, 1247 Oak Street, Portland, OR 97205, USA

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected:

• Customer account data: Until account deletion or 3 years after last activity
• Order and delivery data: 7 years for accounting and legal purposes
• Marketing data: Until consent is withdrawn or 2 years of inactivity
• Website analytics: 26 months maximum

International Data Transfers

When we transfer personal data outside the EU/EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable

Data Breach Notification

In the event of a personal data breach that poses a high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach.

Supervisory Authority

You have the right to lodge a complaint with your local supervisory authority if you believe we have not handled your personal data in accordance with GDPR requirements.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

• Email: [email protected]
• Phone: +1 (503) 555-0187
• Mail: Privacy Team, 1247 Oak Street, Portland, OR 97205, USA

We will respond to your request within one month of receipt. In complex cases, this period may be extended by up to two additional months.

Consent Withdrawal

Where processing is based on consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.